Refund policy

At Dolphin Skin store, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we’re here to help.

Eligibility for Returns

• Products can be returned within 7 days of delivery.

• Items must be unused, unopened, and in their original packaging.

• For hygiene and safety reasons, products that have been opened, used, or tampered with cannot be returned.

Return Process

1. Contact our customer support team at [your email/phone number] with your order details.

2. Our team will guide you through the return process.

3. Once approved, ship the product back to us at the provided address.

Refunds

• After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 7–10 business days.

Non-Returnable Items

• Opened or used products

• Sale, promotional, or discounted items

• Gift cards

Exchanges

• We only replace items if they are defective or damaged upon arrival. Please contact us within 48 hours of receiving your order if you experience this issue.

Return Shipping

• Customers are responsible for paying their own shipping costs for returning an item (unless the product is defective or damaged).

• Shipping costs are non-refundable.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at +92 334 3944904 or email us at dolphinskin.store@gmail.com