FAQ

🌿 Frequently Asked Questions (FAQs)

 

1. What makes your products different from others?

All our products are made with 100% natural and herbal ingredients — free from chemicals, parabens, and artificial fragrances. Each item is carefully formulated to provide genuine results while being gentle on skin and hair.

2. Are your products suitable for all skin and hair types?

Yes! Our products are designed to suit all skin and hair types, including sensitive ones. However, we always recommend doing a patch test before regular use.

3. Are your products cruelty-free?

Absolutely. None of our products are tested on animals — we’re proudly cruelty-free and environmentally conscious.

4. How should I use the Herbal Hair Oil for the best results?

Gently massage the oil into your scalp and hair roots. Leave it for at least 1–2 hours (or overnight for deeper nourishment), then wash with a mild shampoo. Use 2–3 times a week for visible results.

5. Can I use the Almond Oil on my face?

Yes, our Almond Oil is pure and safe for facial use. It helps moisturize skin, reduce dark circles, and promote an even skin tone.

6. Is your Rose Water safe to use daily?

Rose water can be used as a toner, makeup remover, or facial mist suitable for daily use.

7. Are your Lip Balms tinted or natural?

They nourish, protect, and soften lips naturally.

8. How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery usually takes 3–5 working days across Pakistan, depending on your location.

9. Do you offer cash on delivery (COD)?

Yes, we offer cash on delivery all over Pakistan for your convenience.

10. What is your return or exchange policy?

If you receive a damaged or incorrect product, please contact us within 24 hours of delivery. We’ll arrange a replacement or refund as per our policy.

11. How should I store the products?

Keep all products in a cool, dry place away from direct sunlight. Make sure lids are tightly closed after use to maintain freshness.

12. Are these products safe for children or pregnant women?

We recommend consulting a doctor before use during pregnancy or on children under 10 years.